FAQ

Our affiliated sedans accommodate up to 3 passengers and up to 3 pieces of luggage and 3 carry-ons (depending on size).

There is NO charge for luggage as long as it all fits into the trunk. If any piece of luggage does not fit into the trunk of the car and must be placed inside the vehicle, there will be a $10 surcharge.

We offer minivans, up to 6 passengers and 4 pieces of luggage, as well as large passenger vans, up to 10 passengers and 10 bags. We can also offer stretch limousine or sprinter limousine which holds up to 14 passengers with no bags. Our largest category is the buses category. There we can offer Sprinters and buses which can accommodate from 14 to 40 passengers and the same amount of bags.

If you are traveling with a pet, a minivan is required for your trip at the minivan rate & a pet carrier is required.

Metroline is proud to be in full compliance with ADA and Visually Impaired Persons Acts.

If your child is under the age of 7, legally your child must be in a car seat. All passengers must provide their own car seats. Metroline does not provide car seats.

An adult must accompany passengers under the age of 18 years. A driver reserves the right to ask for ID for proof of age.

Gratuities are at the discretion of the passenger. Exceptions include: Charge accounts and pre-paid reservation.

Not every trip to/from the airports will result in a toll. If you are in Manhattan and there is a toll to/from JFK or LGA that toll will likely be $6.94, and tolls to/from EWR (Newark Airport) starts from $21.74. Tolls for roundtrip reservations are charged each way. There will be a charge if the driver must take a toll to return to the city. The driver reserves the right to take the best route due to traffic/weather conditions.

If the reservation is made online, once you check the box 'I am using a coupon' or 'I am using a digital discount' box at the 'review' page stage, you will be provided with instruction to validate your coupon or digital discount.

Whether you're having a corporate event, heading to a trade show or even if you have a large family with a lot of luggage, reserve our affiliated minivans or large 13 person passenger vans to take you anywhere you need to go. You tell us what you need and we will accommodate the request.

Our affiliated stretch limousines are fully equipped with TVs, DVDs and CD players. Proms, weddings or any other special occasion are our specialty! We provide everything except the alcohol. Go online and take a tour on the 'Our Affiliated Fleet' page on our website.

Yes if your plan is to pay for the trip using your credit card in the car. And you MUST bring the card with you and present it to the driver for processing at the completion of the trip.

Yes. We offer a pre-paid option payment which can be used as a third-party payment. Just make your reservation, when you get to the payment section and enter your credit card number, you will have an option to pre-pay for the ride the 'All Inclusive' for your guest.

Charges may vary, and are computed by the computerized system, based on the distance and the time added to the trip due to the extra stop. For all stop fares quotes, please call our reservation line at 718-388-2222 for a quote.

Our affiliated minivans accommodate up to 6 passengers with 4 pieces of luggage or 5 passengers with 5 pieces of luggage, and our affiliated SUVs accommodate 6 passengers with 6 pieces of luggage. If you are traveling with a surfboard, skis or golf clubs, you can reserve a minivan, large passenger van, or SUV online, or call 718-388-2222.

The best and fastest way to get a receipt is online. Go to www.MetrolineLimo.com find the 'Customer Care' tab and from it to 'Get Receipt' and get your receipt immediately. If you don't have an internet access, you can call our 'Customer Service Voice Mail' at 718-388-2222. Please provide the following: Name, Date, Pick Up Location and Destination along with the total trip amount you paid to the driver. Customer Service will either fax or mail your receipt to your address.

Metroline has a Lost and Found department. While Metroline is not liable for lost items left behind in any affiliated vehicle by a passenger, we do have a Lost and Found inquiry procedure. If you suspect you have left an item in a Metroline affiliated vehicle immediately upon the termination of the ride, please call us as soon as you can at 718-388-2222 and speak with a dispatcher. If the driver finds your item and can bring your item to you, there will be a minimum surcharge of $20 to be paid to the driver at the time of delivery. If you suspect you have left something in the car after the trip was concluded (i.e., the driver has left a while ago), the best way to inquire about it will be to go to our web site at www.MetrolineLimo.com, the 'Customer Care' tab, then, to the 'Lost and Found' tab and file your claim. Or, you can call our Customer Service department at: 212-662-9807. Please provide your name, contact number, reservation telephone number, and date of trip along with a brief description of the lost item. Please note that it may take 2-3 business days for the Lost and Found Department to retrieve your item (if it is found). Once and if your item has been received from the driver, Lost and Found will contact you and provide you with options of how you can retrieve your lost item. Please note: Our Lost and Found Department is open Monday - Friday between the 9am and 5pm. In the weekend, please request to talk with a manager on duty. PLEASE NOTE: Metroline IS NOT responsible for any items lost or left behind in the vehicles affiliated with Metroline. Metroline will use best efforts to reunite you with your lost item.

Metroline gives a grace period of 15 minutes after the pickup time free of charge. However, if you run late for the pick up more than 15 minutes, Metroline will charge for the entire minutes late. (Example 1: If the pickup time is for 3:00 pm and your car is arriving at 3:15 pm, then your 15 minutes grace period will be taken into account. However, if you arrive after 3:15 pm you will be charged an additional $10 for every additional 15 minutes of delay after your scheduled pickup time.)